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Postal & Delivery Guide for Foreign Residents in Japan
2025.09.11
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When living in Japan, you will inevitably need to receive mail or packages. While the process is simple once you get used to it, it can be a bit confusing at first.
In this guide, we will explain how to receive packages, request redelivery, and read missed delivery slips. We will also introduce the benefits and usage of properties with parcel lockers and how to send packages overseas.
Receiving Packages, Redelivery, and Missed Delivery Slips
・How to Receive Packages
Packages addressed to you are usually delivered directly to your home. When the intercom rings, respond and open the door. If the delivery person asks for a stamp (hanko), you can either stamp it or sign to receive the package.
If you want to receive the package at a specific time when you are home, you can schedule a delivery date and time in advance. Most delivery companies allow you to arrange this via their website.
If you cannot receive the package in person, you can also use an “okihai” (leave delivery) service. This allows the delivery person to leave your package at a designated location, such as your doorstep, parcel locker, garage, or storage area. While this is convenient as you don’t need to meet the delivery person, you should be cautious about the risk of theft.
・How to Request Redelivery
If the delivery person comes when you are not at home, you can request “redelivery” so that they deliver your package again.
To request redelivery, you need to call or apply online and specify the desired date, time, or location for receiving your package.
Besides home delivery, you can also choose to pick up your package at a post office, a local distribution center, or a convenience store. Once you’ve made the request, you can either wait at home for the package or go to the designated location to collect it.
・How to Read a Missed Delivery Slip
If you were out during the delivery, a “missed delivery slip” will be left in your mailbox. You will also need this slip when requesting redelivery, as it contains the contact information for the delivery service.
Details on the missed delivery slip include:
・Redelivery Contact: A phone number (direct line to the driver, mobile number, or 24-hour automated service) or QR code.
・Some slips also include a phone number with English-language support.
・Tracking Number: Sometimes referred to as “tracking number” or “invoice number.” This is required when making a redelivery request, so check it beforehand.
Additionally, if the slip shows the recipient’s name and the type of package, verify that the information is correct.
Benefits and Usage of Properties with Parcel Lockers
If you miss a delivery, you must request redelivery, which can be time-consuming and troublesome, especially if you are unfamiliar with the process.
A property with a parcel locker is very convenient in such cases. With a parcel locker, you can receive packages whether you are at home or not.
Benefits of Living in a Property with a Parcel Locker
・Receive Packages Even When You’re Away
A parcel locker allows you to receive packages while you are out. This eliminates the need for redelivery requests and ensures that your package is not postponed to the next day or later. You also don’t have to wait at home or adjust your schedule, which reduces stress.
・Improved Security
Parcel lockers reduce the risk of theft or damage since they are secured with a lock.
They also prevent you from accidentally opening the door to suspicious visitors pretending to be delivery staff. This is particularly reassuring for women living alone.
How to Use a Parcel Locker
Using a parcel locker is simple. The delivery person places your package in the locker and leaves a missed delivery slip in your mailbox.
Check the slip, enter the PIN code written on it, and retrieve your package from the locker.
For standard mechanical lockers, the delivery person sets a code when placing the package, and you use that code to open the locker.
How to Send Packages Overseas and What You Can Do at Convenience Stores
To send packages abroad, you can use postal services or courier companies such as:
・Japan Post (EMS and International Parcels)
・Yamato Transport’s International Courier Service
・FedEx
・DHL
・UPS, etc.
Although convenience stores allow you to send domestic packages, they do not handle international shipments.
If you want to send a package overseas, you should visit a nearby post office or courier company office, or request a pickup service.
Summary
Having packages delivered to your home is convenient, but if you are often away, receiving them can sometimes be troublesome.In such cases, living in a property with a parcel locker can be a great solution.
If you are looking for a property with a parcel locker in the Suginami area, feel free to contact us. We have extensive experience and can help you find the right place.
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